Returns Policy

For the purposes of this Returns Policy Statement, the terms "we," "us," "our," and "BI", refer to Brazcom Imports Pty Ltd and its Affiliates and Brands. "You" refers to you, as a user of this Site. By using this Site, you consent to the terms of our Returns Policy as described herein. If you do not consent to the terms of our Returns Policy you do not have the right to use this Site in any way, including to review information and/or to obtain goods or products.

If you have any questions regarding our Returns Policy, please contact us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it

 

1) BI will only refund/exchange items purchased from this website. Items purchased from other retail outlets must be returned to the original place of purchase.

 

2) Refunds will be issued only if an item contains a manufacturer's defect. Please notify us by email at This e-mail address is being protected from spambots. You need JavaScript enabled to view it   to obtain a Return Authorisation Number (RAN) and further instructions. A return will not be accepted without a RAN number. Refunds will be processed via the original purchase method within 7-10 business days of receipt of the returned item(s).

 

3) Exchanges will be permitted only if you have purchased the incorrect size. Please notify us by email at This e-mail address is being protected from spambots. You need JavaScript enabled to view it  within 7 business days of receiving the goods to obtain a Return Authorisation Number (RAN) and further instructions. A return will not be accepted without a RAN number. The garment must be returned to us unused, unwashed and in original purchase condition and packaging, with all tags, labels and accessories intact and attached. We will then forward the correct size to you (please note, under these circumstances return postage will be at your expense). Please refer to our sizing chart (found on each of our product description pages) prior to purchase. For further assistance with sizing please email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it

 

4) If your order arrives damaged or if the incorrect item was delivered, please notify us within 7 business days at This e-mail address is being protected from spambots. You need JavaScript enabled to view it . Replacements for goods damaged in transit will be attended to on a case-by-case basis.

 

5) We reserve the right to refuse a return if we feel the policy is being abused.

 

6) For your protection and to ensure prompt delivery, we recommend that you ship via express post or registered mail. BI is not liable for packages lost or damaged during shipping.

 

7) We make no guarantees with respect to the results obtainable from the use of any of the products available through this Site and returns will not be accepted on the basis of individual results obtained from use of said products. All data, photos and testimonials on this Site are from individuals who used the products in the manner prescribed but are not intended to represent what the average user should necessarily expect. Individual results may vary.

 

8) Industry hygiene standards dictate that refunds and exchanges are not permitted for any reason other than those detailed in points 2 and 3 above. We will not refund or exchange if you simply change your mind.

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